Escalation Policy

When you get stuck during the homework you should follow the following:

  1. First, search for answers on Google and Stack Overflow. If you have an error message, copy and paste it into Google.
  2. When you are stuck for longer than 20 minutes - no longer! - write a question to your fellow students in your class channel on slack. Take a while to think carefully about the question. This is an important skill. Here is a great guide to writing good questions
  3. If you cannot get an answer from your fellow students, post your question in your class public channel, @ the mentor for the class that covered the topic and we will reply as soon as we can.